Frequently Asked Questions

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Step 1: Talk with your provider
Ask your healthcare provider to send your prescription directly to Nordic Pharmacy. We accept prescriptions by fax, e-script, or phone from licensed providers.
 

Step 2: Complete our onboarding process
Once we receive your prescription, our team will reach out by text message with a link to our new patient onboarding system. Once completed, we will reach out with confirmation of your pickup or shipment date.

If you have any questions about our process, feel free to reach us at 360-779-6849. We are open Monday-Friday 9am-5pm.

You can give us a call at (360)779-6849 or fill out our online refill request form.

Information Needed:

• Patient name
• Date of birth
• Medication strength (mg) - If you are unsure, please let us know if you would like the same strength refilled or higher strength filled
• Pick up or UPS
• Date you are needing it by

Please either text or call to refill once you give your third injection. Let us know the dose you are wanting to refill and when you need it by 

Our goal is to get your prescription to you when you're needing it, but we need your help to achieve that! We commonly get fully booked for shipments and are unable to accommodate last minute requests, so requesting your refill early on your third dose helps ensure you receive your medication on time. This allows us to plan your shipment around your schedule, have time to contact your doctor if a new prescription is needed, and give you one less thing to worry about! 

No need to worry! UPS delays are rare. Here’s how it works: UPS picks up our orders between 2:30 PM and 3:00 PM and takes them to their facility. Once your package arrives at the facility, the tracking updates in the evening, usually between 5:00 PM and 7:00 PM. On the morning of your delivery (typically between 6:00 AM and 8:00 AM), tracking will update again with an estimated delivery timeframe. 

Sometimes we prepare your order the day before it ships, but the tracking won’t update until UPS scans it on the scheduled shipping day. If it looks like there’s a delay, please don’t hesitate to reach out—we’re happy to help!

Your doctor can send an e-script by selecting "Nordic Pharmacy" as the preferred pharmacy located in Poulsbo, WA. We also accept faxed prescriptions at fax number 360-697-1043. For more information about prescription requirements, please contact the pharmacy at 

360-779-6849.

We can only send a request for the dose you have already filled, so we ask that you contact your doctor to discuss a dose change.  

Yes - we have a new secure payment portal available. If you prefer to pay online, you can notify us via text at (206)279-1034 or by calling us at (360)779-6849.

Call us at (360)779-6849 and speak with a representative during our business hours and we'd be happy to encrypt your new payment information. If you prefer, we also offer online payments.

We do not bill insurance directly, but we are happy to provide a claim form upon request for you to submit to your insurance for potential reimbursement 

We do not offer auto-refills. Please contact us after your third injection to let us know the strength you need and when you'd like it filled.  

Currently we only ship to addresses in Washington State, Arizona, and Oregon

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.